Privacy policy

Welcome to The Pickleball Swap Inc ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@thepickleballswap.com.

This Privacy Policy applies to all information collected through our website (thepickleballswap.com) and any related services, sales, marketing, or events (collectively, the "Services").

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. It may include:

• Personal information you provide: names, email addresses, usernames, passwords, and other similar information.
• Payment data: information necessary to process your payment if you make purchases, such as your payment instrument number and its associated security code.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent — including to operate the marketplace, fulfill orders, prevent fraud, and improve the product.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Trusted partners include:

• Stripe — payments and identity verification
• Shippo / USPS — labels and tracking
• Resend — transactional email
• The other party in your transaction — shipping address only, after payment
• Law enforcement when legally compelled

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

We only keep your personal information for as long as necessary for the purposes set out in this policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no internet transmission is 100% secure — although we will do our best to protect your personal information, transmission to and from our Services is at your own risk.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to their use of the Services.

In some regions, such as the European Economic Area (EEA) and the United Kingdom (UK), you have rights that allow greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In the event we become aware that the security of the Services has been compromised, or users' personal information has been disclosed to unrelated third parties as a result of external activity (including security attacks or fraud), we reserve the right to take reasonably appropriate measures — including investigation, reporting, and notification to and cooperation with law enforcement authorities.

We reserve the right to amend this privacy policy at any time. Changes will be posted on our website.

If you have questions or comments about this policy — or wish to review, update, or delete your personal information — email us at support@thepickleballswap.com.