Shipping policy

Once an item sells, the seller receives an email with purchase details and a prepaid, pre-addressed USPS Ground Advantage label.

Sellers are expected to ship within 2 business days of sale. If an item hasn't shipped within 7 days, the order is automatically cancelled and the buyer receives a full refund.

All orders ship via USPS Ground Advantage (2–5 business days). Buyers receive a tracking number in their purchase confirmation email and can follow delivery status directly on the site.

All paddles ship free. The seller's label cost is already baked into the listing price — the buyer pays nothing extra at checkout.

Sellers may use any appropriately sized package, up to 1 pound. We recommend a #6 mailer available at Target or Walmart, and encourage sellers to use protective padding for safe delivery.

The Pickleball Swap currently supports shipping within the United States.

Once shipped, all packages are in USPS's care. Buyers should use the tracking number to follow their package.

If an item arrives damaged or doesn't match its listing, buyers may open a case within 3 days of delivery. See Returns.