Problems with a purchase
If you encounter any issues with a purchase or sale — such as receiving a damaged item, not receiving your paddle, or concerns about authenticity — please contact our customer support team at support@thepickleballswap.com within 3 days of delivery. We will review your case and help resolve the issue.
Returns & refunds
Standard policy: All sales on The Pickleball Swap are considered final.
Exceptions — buyers may open a return case if:
- The item does not arrive
- The item arrives damaged
- The item is not as described (including counterfeit concerns)
- Return window: Cases must be opened within 3 days of delivery.
- Return shipping: If a return is approved, the buyer is not responsible for return shipping costs.
- Refunds: Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.
Not covered
- You changed your mind
- It doesn't suit your playing style
- Cosmetic wear consistent with the listed condition
- You waited more than 3 days after delivery
Contact us
For return or refund questions, reach out to support@thepickleballswap.com.