Problems with a purchase
If you encounter an issue with your purchase, please open a dispute from the purchase order page within three days of delivery to be eligible for a full refund.
Returns & refunds
Standard policy: All sales on The Pickleball Swap are considered final.
Exceptions — buyers may open a return case if:
- The item does not arrive
- The item arrives damaged
- The item is not as described (including counterfeit concerns)
- Return window: Disputes must be opened within 3 days of delivery.
- Return shipping: If a return is approved, the buyer is not responsible for return shipping costs.
- Refunds: Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.
Not covered
- You changed your mind
- It doesn't suit your playing style
- Cosmetic wear consistent with the listed condition
- You waited more than 3 days after delivery